Method of Payment

Acceptable T/T Payment or PayPal.

The merchandise will be sent after receipt of payment.

Bank Details

BANK NAME:The Shinwa Bank, Ltd
BANK No,: 181
SWIFT CODE: SHWAJPJT
BRANCH NAME: Haiki Branch
BRANCH CODE: 13
TYPE OF ACCOUNT: Checking Account
ACCOUNT No,: 25477
ADDRESS:3-1-4, Hirota, Sasebo-shi, Nagasaki,859-3223 Japan
ACCOUNT NAME: 尾崎陶器株式会社 (OZAKI TOHKI .CO.LTD.)

Minimum Order

The Minimum order is 2 pieces per one item. The order amount must be more than US $ 1,000 in total.

How to Order

Step 1: Send an inquiry e-mail to the address contact@hizen-porcelain.com with item No., item name, and quantity you require.
Step 2: You will be informed of the delivery schedule by return e-mail.
Step 3: When the merchandise is ready, the invoice will be sent.
Step 4: After receipt of payment, the merchandise will be shipped by courier service.

In case of “ out of stock”:
You will be informed of delivery dates by return e-mail. When ready, the invoice will be sent to you. Upon receipt of payment, the merchandise will be shipped.

Freight

The freight is by UPS or FEDEX based on DDP ( as per 2010 Incoterms ). It means that the freight and duty tax is included in the price.
In case you import the goods for the first time, you may be requested to have an import license by the local government.
Please prepare in advance. In doing so, the declaration of the goods upon arrival into the USA will be very smooth.

Delivery & Shipping:

Though your shipment will likely go out sooner, please allow up to 2-3 weeks for your order to ship.

The merchandise may take 2-3 weeks to arrive at your location after the payment.

Changes to Your Order:

Please contact contact@hizen-porcelain.com within 48 hours to make any changes needed.

Nature of Handmade Products:

All of our products are handmade. Due to the nature of our production method, each product may vary slightly.

Damages / Defects:

Please open the delivered parcel upon arrival and inspect the merchandise. In case of any damage or defect, please e-mail us at contact@hizen-porcelain.com within 7 days, so that the replacement can be shipped.
If possible, please provide pictures of the damage or defected product.

Returns / Exchanges:

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise, as noted above.

Validity:

Valid until August 31, 2018